produce air compressors FIAC S.p.A. has been active for many years on the international market, characterised by a dynamic evolution in which the customer, with his requirements and expectations, is the centre of attention. It is through the customer's satisfaction that FIAC intends to increase and renew its products, at the same time as maintaining its characteristics of creativity, flexibility and adjustment to the market requirements. The type of organisation adopted by FIAC, to ensure the continuity of the quality of its products and its overall organisation, answers to patterns which require the company to check and measure its own performance for continual improvement. All levels of the organisation are involved and the aims and results thus obtained are shared throughout.